Vivint Security

Great installation with Hunter. He was a pro.

I am satisfied with everything. Everyone has been great and helpful.

Awesome experience! Will recommend them to anyone!

We have selected Vivint because the technology was already installed in the home we purchased. The sales guy (Ryan) was great, and got us in contract late in the business day - kudos for extra effort.

Beyond that, I was very disappointed in my overall customer support experience post sales. Service calls were cancelled for no reason by the company, and I spent many hours over two days, several “transfers,” and a couple disconnects before finally connecting with someone with experience and authority to address my service issues.

Everyone I spoke with was courteous. But the Vivint customer service organization suffers from an obvious virtual and global offshore staffing model. My issue ( a cancelled service call which cost me time and travel expenses to meet the tech at my new home 200 miles away) did not follow a “script.” I was transferred and talked with 9 different people before getting to someone that could help. In addition, many people I spoke with were offshore from the US, were difficult to understand because the “English” was a second language for them, meaning that I had to repeat my problem many different times and ask for clearer responses.

Holistically, MY CX POST SALE WAS CATASTROPHIC, thanks for asking. I did have a separate activation call before this appointment which was an ok experience for me.

Even more frustrating was the last support agent I worked with who tried to upsell me on equipment before we even discussed resolving my issue! Aside from that, I think his name was Edward, located in the Philippines, was able to resolve my tech appointment issue.

So far, my experience with Vivint Customer Service is in the D+ / C- range.

Anyone who can stay away from this company please make it a whole ecosystem designed so that suffering, worry and disenchantment flourish. The worst decision I have made when it comes to acquiring a service if you can call it that

It was easy and service was quick.

I like that the installation and setup did not take a long time. I am still learning to use the app but the experience has not been frustrating.

We just purchased our new home and chose Vivint for our security needs. Customer service had been great and out installation was easy.

Our installer, TJ was the best! He not only installed the equipment, but stayed to show us how each feature works and how to optimize the equipment for what we wanted to accomplish.

Service was excellent