West Shore Home

We got our walk in shower back in February 2024 We have had people come out three different times. Come to find out the installer never put plywood on our back wall of shower which it is bowing out because it was not done right. Now the whole thing has to be redone . I'm very upset that now we will be without a shower again. For the money that we paid this should have never happen. I would not recommend this company that did a very sloppy job.

I had a very nice day with Tommy. He was very polite and listened to my concerns. He fixed everything I asked of him. He did a wonderful job. Please hire more people like Tommy. He was very knowledgeable. You could tell by talking with him that he really loves his job. Thanks so much for sending Tommy.

Harrison came to my home to show me the options and explain the process. After being notified that my door was ready ahead of schedule, Paul and Robert arrived on time to install my new front door. They were courteous, pleasant, knowledgeable about their work and did a great job. I was kept informed before they arrived. Robert and Paul made sure every little detail was taken care of before leaving. They showed respect for my home and belongings and left my home as clean as when they arrived. Great Job! I highly recommend West Shore Home and would use them again.

First let me start with saying I feel it is very important to tell the truth. We were told the shower was designed for vets. My husband is in a wheel chair & we were anxious to be able to have him enjoy a shower. It is not a wheel chair shower. The president & CEO of your company said he was proud to give back in a meaningful way. Though we still have to work to pay our bills we were charged an outrageous price as with in a matter of about 4 months since the shower was put in, we have had to call 3 times with problems. The first problem the one who sold it to us put in a proper shower head he could reach. The other 2 times a young man came to fix the other problems. Third problem he was not able to fix because they had to order what was needed. We could have had a shower put it by another company for $5,000. less. But since what we were told could be sooner and would work for my husband, we were anxious & went ahead with this which w now regret very much as it is not what was told. We would never recommend this company at all.

West Shore Homes contractors did a great shower remodeling. Jake is very knowledgeable about installing West Shore products. Sotèlo works well with Jake. Gregg came and helped Jake with the job. Jake takes pride in his work. West Shore my contact written by Joseph was carried out to the letter. Thank you.

Starting with Ryan Frazier who laid out the company history to instill trust in our decision. My husband and I were home thru the entire installation. The work crew came in and they each had a position and they went to work-very orderly with no doubt they knew exactly what to do and were very polite and respectful. Our crew was top notch as far as we were concerned consisting of:
Juan, Alan, Jesus, Kevin, Demond and Dennis: their workmanship was impeccable and so appreciated until the last tarp was rolled up. A++ our decision to go with West Shore Home was not made on a whim-in fact it took literally years! Amazing quality & appearance!!

I had a stroke and had no grab bars in my old shower and love the grab bars and feel much safer in my new shower.

We had West Shore Home install an upgraded walk-in shower in our master bath. The unit that was in there was a contractor-grade one-piece stall that was hard to clean, and had some safety issues.
Before I get into the "bad and ugly", I have to say the the installation crew that installed our new shower did a great job, and the finished product looks good, has a number of safety features, and will be quite functional. In addition to being craftsmen, they were very considerate, and spent a good deal of time with my wife to ensure all of the final fixtures were placed just so. Understand that the 2-star rating in no way reflects on their work.
As the review title suggests, the 2-stars is due to the cost and the shroud of secrecy around it.
1. We were interested in getting both of our bathrooms updated at the same time, so I contacted the company to get some kind of rough estimate to determine if I had enough cash available to pay for two shower installs. No can do - they must know what the average shower costs, but won't share that figure - I suspect, because most customers would head for the hills. As such, I set up an appointment to get an estimate for one.
2. The salesman, an engaging young man, was polite, and after measuring and identifying our options, came up with a price of $26,446. For your information, this is the price that they guarantee for 1 year.
3. After he learned that we were return customers and that I was a veteran, he started pecking away at his laptop. When he finally emerged, he said he could give us a combined discount of $8,155. That left a final cost of $18,291. No itemized list of parts and labor - just a number.
4. We knew, as past customers (this was our 3rd shower install), that the final result would be good, but what customer is going to be happy purchasing any product that is marked up 30-40% (estimated based on previous projects).
5. Here's the kicker, the $18,291 price was only good for that day's session, otherwise we would have had to pay the $26,446. Oh no, that's not high-pressure sales according to their website. :-)
So now anyone reading this review will be able to see some pricing with all of the covers removed.
Bottom line: Yes, we paid the outrageous price for the shower, and yes it is nice. Will they get the second job here? When a certain hot place freezes over...

One word to describe our experience with this company: Nightmare.

Have plenty of pictures if you want to see. Do not fall for their scam sales tactics, especially how they really play up that it'll be complete in one day. It's "complete" in one day with shoddy workmanship. Also, EXTREMELY overpriced. They come to fix their mistakes (like leaving work out of code, punctures in piping, incomplete caulking that causes water to dribble out of the bottom of your shower onto the floor in multiple places, unlevel shower doors so they don't even close correctly or completely, a bubbling shower wall, and more...), costing you more of *your* time; yet, here I go to flush my new toilet and the handle breaks. This is after two full days of them *re-doing* the *entire project* and then a guy having to come after-hours to fix a leaking fitting-- while I was trying to get dinner on the table. Them redoing the job included them having to replace the toilet and floor they damaged during the initial job. Little snapshots of this whole experience. Saying yes to these people was a bad decision. And it feels worse that it seems like we worked with overall dishonest people. You have to know what questions to ask, you have to bring in a level and check them along the way, and they "upgrade" your project during the "fixes" when they had "guaranteed" the best at the start! For the price, we had assumed we could initially take them at their word. Unless you want to pay an arm and a leg for a *major* headache, learn from us and seriously just run.

Checked with several contractors to remodel the master bathroom. Contacted WSH and decided to have them do the remodel. Decided to do 2 and 1/2 bathrooms (3 in total). Team consisting of Wyatt c, Paris M, Stan P, David, Chris, Arron A, Tony, and Dustin did a tremendous job in completing all three in just two days. The installation was smooth and professional. I would use WSH again for other projects. The pricing was very reasonable.