January 22, 2020
Everyone was kind and answered all my questions. As my appointment was approaching they confirmed the details. Fast, good quality work installing my great new windows. I can really tell the difference in my bedroom now that the draft is gone! The only thing I would change is that I got an email with links to sign documents from the bank they use, and it seemed out of the blue. I wasn't expecting it since it was several days before my installation and more than a month after my quote. The email didn't make mention of Window Concepts at all and I didn't recognize the name of the bank, or I would have made the connection. A call to Window Concepts did confirm the email was legit, but that communication could have gone more smoothly.
November 26, 2019
Job went very well; crew was respectful and they cleaned up after themselves. Both owners came to our home and looked at every window that was installed after completion. Highly recommend this company.
November 25, 2019
I had good experience when they install the windows, I will give them 5 stars, they responded to a warranty call good... now, I have another warranty call and they just washes their hands saying that the window manufacturer run out of business, therefore they can not honor the warranty. I am not certain this is right, the fact is that they never call me or notify me about this, that was used as a sale point. I am done with this company, I do recommend to hire somebody that can handle this properly and uses well stablished window manufacturers. This is no a good way to treat a customer, now I will make sure that everybody to ask me, not to use this company.
October 30, 2019
Very nice salesman not at all pushy. He was very professional and listened to our needs. The installer had a real challenge between the weather and the structure of our home. He was very good at explaining answers to my questions and was very patient with me... The only part I regret is that the few windows they sided around that I didn't totally replace. Now I still have to caulk around the glass and paint the window itself... oh well sometime i'll replace that..
September 20, 2019
I had several estimates done to have all the windows replaced in our home. Window Concepts product carried a lifetime warranty that stays with the home even if it's sold. How GREAT is that? The entire job took 2 days and I couldn't be happier with the work they did for us. The crew of guys were very friendly and polite, and when they were finished you couldn't even tell they were there. Everything was cleaned up spotless and I had a beautiful looking home to boot. I can't say enough for the work they did on our home. We had our 8" patio door replaced with a slightly smaller one and they studded in the extra space, insulated it, and placed new siding on the outside and dry walled the inside. If your thinking about have some windows replaced, you owe it to yourself to get it done by Window concepts of Milwaukee. They are the best in the business!
April 30, 2019
I was honest with the contractor and told him at this time, I am unable to move forward as we just did a kitchen remodel. He listened! No pressure....just understanding. I appreciated this.