Anthony M
I had an outstanding experience with Window Concepts! My salesman, Rich, was incredibly knowledgeable guiding me through the entire process. The installation crew was efficient and did a great job repairing a rotted sill. I couldn’t be happier with my new windows. Highly recommend Window Concepts.
May 20, 2025 · Verified
uce J
The installation of five windows in our Family Room went very smoothly. Our installer and his assistant were polite and very conscientious of our home. They worked quickly, but didn't miss any details!
May 6, 2025 · Verified
Joe H
We could not be happier with the whole process from Mike's first visit through Micahs install. Including a very thorough clean up afterwards. Highly recommend! Excellent guarantee and a price that was very agreeable!
March 27, 2025 · Verified
Lori S
We worked with James and Windows Concept was represented well. We needed siding, attic windows, soffit and fascia. We felt confident we received a fair price for all the work needed. The installation was done by professionals and exemplified in their workmanship . We needed extra work on our front porch and that was fixed for a reasonable amount. Our house went from a 70’s look to a modern piece of work. Thank you! We highly recommend this company! We have no more drafts in our old home!!!
January 22, 2025 · Verified
Michael
Had a outside door and entrance door leading to the basement replaced. Micah and his helper did a excellent job. Explain actually what they would be doing. Once the work was completed they did very nice job of explaining what not to touch and step on. Also great job of cleaning up once everything was done. Thanks again Window Concepts for a great experience.
November 17, 2024 · Verified
Krystal M
The sale of our windows and gutter started out great. We had the windows installed first and everything went well. We then had our gutters installed, and my husband noticed there was some issue with the installation. With numerous points of contact via email and over the phone, we were told that someone would reach out to us to discuss how to have the issue fixed. It seem to always be the same story. The installer would be reaching out to us, then it was a phone number mixup, then it was a busy time. Now 8 months later we have the same issues and no fix or movement, or communication. Sadly, our daughter spent a decent amount of money to reside her entire house as well poor quality of installation. No follow through when contacted regarding our concerns.
September 25, 2024 · Verified
chris K
Our new windows are amazing. Heat stays outside, cold inside and quieter. Thanks to the service and installer
September 13, 2024 · Verified
Tim G
Called to get an estimate for siding work. The gentleman I spoke with sent me a calendar invite for 9 AM. No one arrived at 9. At 9:15 I called their office, but no one answered, even though their web site says they open at 9. By 9:50, no one had yet to show and I called again. The person answering the phone said there was no appointment on their calendar. Seeing as we were already off to a bad start, I canceled altogether.
Update: Seth from Window Concepts called, upset at my review. He argued with me saying I scheduled my appointment online, which I did not. I spoke with a man on the phone who, after we spoke, sent me a calendar invite. Seth said that the man told me they could not do our work, which is incorrect. Seth was very rude and I would never do business with this company. Had he approached it from a standpoint of “I don’t know what happened and I’m sorry it did…” I may have removed my bad review. But he was a jerk and tried to tell me I was wrong and they were right.
August 12, 2024 · Verified
Sherri S
The people at this Company are honest and fair. The windows are easy to clean. Our house is poorly insulated . I didn't see any change in our heating costs, however now I do not need to put plastic window seals on so it saves me time. As for the product, I had one window which some part broke which caused the window to slide down on its own.
When I called them THEY DIDNT HESITATE!
THEY SENT SOMEONE OUT RIGHT AWAY, (maybe a day or two)
THEY STOOD BEHIND THEIR PRODUCT!
For this I'm totally impressed as I've never had any warranty where it has been no hassle totally covered.
Now, I just opened another window and discovered it has the same problem as one of my other windows last year. I'm going to call them, hopefully they will still give me the same awesome service and coverage.
Now, I'm wondering why two out of nine windows have had this part break for no Apparent reason. I'm hoping they have an upgraded replacement part. I'm hoping this isn't going to be a regular thing. I'm confident they will explain to us why this happened now twice to two of the windows which are only a few years old.
This Company and people get 5 stars for everything they do. The product is why I dropped it to 4 stars. I wish I would have purchased a higher quality window.
July 18, 2024 · Verified
Amy K
We absolutely love our new windows!! What a difference it makes to our home....it looks new! From the salesman to the installers, it was a very positive , fun and very affordable situation, and if we ever need more windows....we'll call Window Concepts again
April 19, 2024 · Verified