Steve P
On the surface, our window installation went smoothly, especially after paying a hefty price. However, we realize they left a bunch of adhesive smudges on the windows and did not tell us how to clean them off. I wish they would have cleaned all the windows professionally after installing them because as we tried to clean the smudges off, we noticed a large 10-inch scratch in the center of one of our windows. This would have been caught if they had cleaned the windows before leaving. Otherwise, the installers were professional and friendly, and the windows look great from a distance. We called WindowWall to tell them about the scratch and they immediately responded with their warranty team to send a technician out and examine the scratch. It will be determined later how well they handle this problem. If it wasn't for the smudged windows and scratch, I would have given a five-star review.
June 6, 2025 · Verified
Azu C
Had my windows installed today. The two gentlemen did a terrific job, very professional, clean, and courteous. When I ask questions they were very knowledgeable of there job. I would recommend window wall to anybody to install windows at their home
May 29, 2025 · Verified
4SPCLK
Great professional company from quotes, to office staff, supervisor Abel and the installers Bismay Felipe, Yilexis…
Information throughout process everything is explained and many reminders.. The installation crew is very detailed and do the job right and precise. These guys measure measure and level level to precise sliding door fit. I just kept them hydrated with Sports drinks they work with out breaks.. very proud of their work and dedication..plan on using them again
May 28, 2025 · Verified
Lesli T
Luis did a great job installing our new windows. They left everything clean. Now i go out to enjoy and find broken glass in the driveway, on the sides of driveway and in front of the 2 single windows! NOT A HAPPY CAMPER!!!
April 22, 2025 · Verified
Momma N
The gentlemen are so nice and very professional. Got to work quickly and finished the job in a timely manner. The only reason I gave four stars is that the wrong front entry door was delivered. Fortunately they had me check the door before starting the install. I’m not sure how long it will take for the correct door to be made, but I trust that Window & Wall will take care. Things happen and I’m not worried.
March 26, 2025 · Verified
aymond Q
Service techs on site were fantastic, clean, experienced, attentive and prompt. Made this appointment weeks ago and was worried nobody was in touch to confirm until morning of arrival. But office was very friendly and helpful in my conversations. Appreciate the job very well done by Carlos and Jadan. Also visited by Ramon Gonzalez and instructed on the entire operation. Thanks again.
March 12, 2025 · Verified
Ann L
Great company easy to deal with from salesman to Measurements associate.
Instalation was scheduled, workers arrived on time and went right to work. Joe and Damion installed 8 windows, one a large picture window and my front door. Work took 2 days. Joe and Damion were great clean up each area inside and outside, their work was exceptional. I would recommend this company to anyone needing windows.
February 26, 2025 · Verified
Kayla
Windowwall provided a truly exceptional experience from start to finish. I love my new windows and sliding glass door!! The installers were efficient and covered my furniture to minimize mess.
February 18, 2025 · Verified
Timothy L
The Window Wall people were wonderful and respectful workers and did a great job putting our windows in.
Especially in the difficult situation where there was nothing level on our lanai.
They did a wonderful job of cleaning up after themselfs as they went about the job in hand. I want to thank everyone from the salesmen to the last individual who came in and put the trim up after the inspection.
GREAT JOB.
January 29, 2025 · Verified
Soko S
Stressful....
More than half windows were wrong size, to big gaps between windows and walls,frames. Looks like 2-3" on each sides...
The walls around frames are not ready for painting like was agreed.
They told me , it's ok just buy some glue to glue some parts of peeled wall, fix and sand all , than you can paint!!!
Teims are not evenly done too.
See the pictures.
I was thinking they did fix that but no... as many other...
The big hole that was made on a drywall was just dumped bunch of the mud.. no drywall or anything as a back support.
I just wanted them to be done.. was to stressful to look.
Manager Rafael was very rude, arrogant and talks over you all the time. Didn't want to listen to any of our concerns, just saying all over .. everything is perfect.
Honestly better buy windows at home depot and have someone instal them, it will be cheaper $10k +. These windows are not made by measurements to fit my openings, as they said. I did address this few times, but no one cares!!!!
Manager is just protecting the company, and they do not care about customer!!!
Not sure how they can have many positive reviews with this unprofessional work and behavior!!!
UPDATE
Manager John was back and he did fix the trims.
2 window trims were not sealed good again. So I had to fix that coz didn't get any respond for 2 weeks.
Still have one damaged window that's promised to be replaced and now they are ignoring . And they took my broom too!! And every time I ask they do ignore.
I texted John again and no reply.
January 27, 2025 · Verified