Company Highlights
ARS
Making it work. Making it right.
For decades, ARS/Rescue Rooter has been providing expert heating and cooling services, as well as plumbing expertise for homeowners in need of help. We’re committed to giving our customers the highest levels of service to help them in their times of need.
We understand how vital your home’s systems are to create a comfortable space for you and your family. This is why we offer our Exceptional Service Guarantee, which states that if you’re unsatisfied with our work at any time within one year of your original invoice, we’ll do whatever we can to make it right.
When you choose ARS/Rescue Rooter for residential HVAC and plumbing services, you'll see that our biggest priority is keeping your home comfortable. From plumbing emergencies to heating repair, air conditioning installation and attic insulation, we know how to get the job done right the first time, so you can get back to enjoying your free time as soon as possible.
Having expert technicians provide heating and cooling repair is essential to ensuring you and your family are always cozy. We’re your go-to source to keep your home’s major systems in good working order.
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Frequently Asked Questions
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ARS
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Exceptional Service Guarantee
When you need expert attention for your home's plumbing, HVAC or attic insulation, you want to know that the job will be done right the first time. All employees undergo background checks and drug tests. With ARS®/Rescue Rooter®, you can rest assured that all of our services come complete with our worry-free Exceptional Service Guarantee.*
In addition to treating you and your property with respect—calling before we arrive, using shoe covers and drop cloths as needed—we guarantee that you'll be satisfied with our work, as set out in a written estimate you approve before we start. If you're dissatisfied for any reason, we'll make every effort to meet your expectations. It's that simple.
Terms and Conditions
*If, for any reason, within one (1) year of the date of the original invoice, you are dissatisfied with our work in your home, we'll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.
*Sewer Repairs / Replacements and Drain Cabling are subject to their applicable warranty provided upon completion of the work.
Homeowner Reviews
ARS
Reviews by Platform
- 3.9 / 5
- 4.6 / 5
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Addendum: There was a need for a call back. Rodney and team did a fantastic job. No one likes a call back but this time it is a positive. The crew did the needed remediation and left the work site in perfect condition. Five stars to them.
Technician went to his track, filled hand sprayer with chemicals and spray unit from outside, never open top cover, didn’t vacuum inside of the unit and have sprayed unit with my water hose, using my water. All that job took him a 25 minutes. Next day I have called service manager and asked to send someone to vacuum inside. They did it next day. After checking second unit, technician has informed me that unit was low on refrigerant . He filled it with freon and dye.And have charged me $400 . He has told me to call ARS in one week and ask for technician to check where leak is. Week later another technician came and checked unit.out, then asked me to put special glasses on and look at evaporator coil. He has pointed out on a few yellow spots and concluded that evaporator coil needs to be replaced.
Next day I have called ARS and ask them for the estimate on coil replacement. Company has never called me back.I have decided to get a second opinion. Called different company. Technician has checked evaporator coil and his detector never went off.
But it went off when he had checked refrigerant filling valves outside. He has replaced two valves and unit is working one year later. I have decided to wait one year before leave that review. Another company has serviced my unit three months ago. Unit is fine, no need to add refrigerant. When I have asked that technician how much would he charge for condenser coil cleaning. He said $150 .
So I would not recommend ARS of Laurel to anyone, and never will use their services again.
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