Empire Today
Company Highlights
About
Empire Today
Discover The Empire Today Difference. We make getting beautiful new floors easy.
Empire is committed to bringing a convenient and professional home improvement experience to our customers through quality products, great prices and outstanding service. It is our goal to build customers for life.
- 67 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
- Offers Senior Discounts
- Offers Military Discounts
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Frequently Asked Questions
What is the Empire Today experience?
Empire Today offers convenient, no-cost in-home shopping where consultants bring hundreds of samples and provide next-day professional installation for carpet, hardwood, vinyl, and tile.
Which flooring products does Empire Today install?
They install a wide variety of flooring—carpet, hardwood, laminate, vinyl, and ceramic tile.
How fast can Empire Today install flooring?
Many in-stock carpet and flooring styles can be installed as soon as the next day after your free home estimate—locally sourced and ready for quick installs.
Are Empire Today installers subcontracted?
Empire partners with vetted local installation professionals in over 70 metropolitan areas, though scheduling and quality are guided by Empire’s standards.
How does Empire Today’s pricing work?
They offer all-inclusive estimates—covering product, delivery, removal, and installation—and a Low‑Price Guarantee where they beat any competitor’s lower written quote.
What warranty does Empire Today provide?
Empire includes both manufacturer product warranties and a limited installation warranty, plus offers an optional service plan for added protection.
Does Empire Today offer financing or discounts?
Yes—financing is available, commonly through Wells Fargo or Synchrony, and they routinely offer seasonal promotions across products.
How long has Empire Today been in business?
Founded in 1959, Empire Today has grown into a national brand serving over 3 million customers and operating in more than 75 metro markets today.
Does Empire Today have sustainable installation practices?
Yes—they recycle carpet padding through programs like CARE and CLEAR in 25+ regions and have diverted over 8 million pounds from landfills.
Is Empire Today well-reviewed by customers?
Yes—Empire Today has a 4.3 star Trustpilot rating from over 2,300 reviews, praised for quality, convenience, and 24/7 customer service.
Promotions
Empire Today
-
Floors Now, Pay Over Time
Convenient monthly payments to fit your budget1
12 Months
No interest if paid in full within 12 months
Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.1
Making the Suggested Monthly Payment each month would pay the purchase amount by the end of the promotional period.
- Amount Financed: $2,000
- Months to Repay: 12 Months1
- Suggested Monthly Payment: $167/Mo3
- Total to pay: $2,000
48 Months
48 equal monthly payments with a special rate of 11.99% APR2
- Amount Financed: $2,000
- Months to Repay: 48 Months2
- Monthly Payment Amount: $54/Mo3
- Total to pay: $2,520
Terms and Conditions1With approved credit.
Expires 01/01/27
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Get $300 Off When You Sign Up for Emails
Receive $300 off your purchase of $3,000 or more when you sign up for Empire Today's emails.Sign up for emails on the Empire Today website to receive the discount.Terms and Conditions$300 off $3,000+. New email subscribers only. Exclusions and terms in welcome email. Subject to Terms and Privacy.
1,125 reviews
Oscar R
The installer were very professional,I like the final product
January 15, 2026 · Verified
Tia W
Sales rep experience was not good at all. Things were missed appts not upheld. He did not explain the difference in the material. It wasn’t until the installers came and asked questions that we realized how much info was missed. Terrible experience.
January 15, 2026 · Verified
Jessica M
I wish I could recommend this company but our experience was terrible. Sales person, Bobbie, had no clue what the installers actually do and did not explain what the final install would look like. Installers broke a piece of furniture. They tried to fix it with out saying anything and completely destroyed the piece. Bobbie promised to call us back to let us know what they were going to do for us but we havent heard from her. That was 4 days ago. Bobbie's managers didn't have time to give her a solution, they were too busy in meetings. You have to pay infull before the install is complete so Empire holds all the cards. They dont care about you or the vendors they hire. If you dont sign off on the job, they just dont pay their installers (who are subcontractor with crews that are not supervised unless you complain). Overall a terrible experience.
January 15, 2026 · Verified
Robert P
Update to my defective laminate flooring.
I was finally contacted by Jodi Abril
National Customer Care Manager for empire.
I paid for a Florida Licensed Home Inspector to come over and inspect our floors and for a written inspection of what caused the laminate to separate. His report confirmed that the laminate is defective and that it was 10 years old, no name, laminate that they installed. Cheap as they come laminate.
I sent the report to Jodi and guess what? She said that they could not accept the report from a licensed home inspector. LOL, OK. Just more excuses after excuse as to why they will not do anything to correct the problem that they have installed.
I will be opening a website very soon where all customers that have had problems with the company can go to and spread the word about this terrible company that could care less about their customers.
So, I have contacted our Attorney, and we will be going to small claims court here in Florida. I will keep everyone updated on the outcome of the case. It is just unbelievable that it must come to this when they have proof that it is cheap old defective laminate.
Brian Hutto, the CEO, should investigate how his company is handling all the negative issues that empire has and start helping their many customers instead of just making any excuse that they can come up with not to correct the problem that they installed. Just look here at all the negative reviews. That says it all.
I was finally contacted by Jodi Abril
National Customer Care Manager for empire.
I paid for a Florida Licensed Home Inspector to come over and inspect our floors and for a written inspection of what caused the laminate to separate. His report confirmed that the laminate is defective and that it was 10 years old, no name, laminate that they installed. Cheap as they come laminate.
I sent the report to Jodi and guess what? She said that they could not accept the report from a licensed home inspector. LOL, OK. Just more excuses after excuse as to why they will not do anything to correct the problem that they have installed.
I will be opening a website very soon where all customers that have had problems with the company can go to and spread the word about this terrible company that could care less about their customers.
So, I have contacted our Attorney, and we will be going to small claims court here in Florida. I will keep everyone updated on the outcome of the case. It is just unbelievable that it must come to this when they have proof that it is cheap old defective laminate.
Brian Hutto, the CEO, should investigate how his company is handling all the negative issues that empire has and start helping their many customers instead of just making any excuse that they can come up with not to correct the problem that they installed. Just look here at all the negative reviews. That says it all.
January 15, 2026 · Verified
David L
The person who took measurements lied about the best price. And the installer said I paid to much for the job and when I tried to cancel they said I couldn't cancel and I have to pay restocking fee of over $200.00. so I let him install the tiles: which wasn't all that good. I was really scammed on this flooring job.
January 15, 2026 · Verified
Richard
I would avoid this company altogether. The product did not look the same once installed and the contractors did a poor job with us.
January 8, 2026 · Verified
Disappointed
Floor installed in August now January still having issues due to poor installation.
No follow up from company to even confirm service appointment today.
No follow up from company to even confirm service appointment today.
January 8, 2026 · Verified
ent H
Terrible.
Quoted job, salesman guaranteed doors would open/move. Nope. Now we have 2 unusable back porch doors. Our out of pocket for 2 doors that are usable...$1600, and that's with low grade/entry grade doors. They hide behind lawyers. The company worst I've encountered in my 68 years.
Quoted job, salesman guaranteed doors would open/move. Nope. Now we have 2 unusable back porch doors. Our out of pocket for 2 doors that are usable...$1600, and that's with low grade/entry grade doors. They hide behind lawyers. The company worst I've encountered in my 68 years.
January 1, 2026 · Verified
Christine H
We’re not completely done yet but we’re very satisfied with job done so far. Neat work and dedicated workers. No complaints! Very professional.
December 25, 2025 · Verified
Sarah C
Great experience with sales rep. He made sure I got what I needed and listened with utmost respect to my requirements. Installation was equally great. Quick and efficient with total professionalism.
December 25, 2025 · Verified
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