Leaf Home Safety Solutions

We had A stair chair installed which was not an easy install for the fact it has two landings and a corner turn ..... it presented problems which they fixed promptly, and we are very happy with the way it came out..... my wife who is disabled now has her independence back and we couldn't be happier ....... thank you to the installers and the customer service for taking care of our needs

I purchased the lift and was scheduled to be installed 7-9-25 between 9 and 11. Got another call later the next day and changed date to 7-4. Was told they would call me back with time. Never got that call. Morning of 4th tried to call salesman for time (twice) no answer and no return call. Waited all day! Contract said I could cancel up until midnight on 5th. On 5th I called main number in Ohio and left a message to cancel, again no return call! I did get a call on Monday and I did agree to continue on with project if it was done on 7-9 in same time frame. No contact till 1:00 from installer that they would be there around 5pm. I told installer I was cancelling.The scheduler called and said that I missed the cutoff date and they were keeping my $900.00 deposit! Does this seem fair? I’m 76 and feel they are taking advantage of me!

I did not purchase a stairlift from this company so this review is based solely on the salesperson who came to my home for the free consultation. He gave a lot of useful information. He gave kind of a fast talking hard sell which while not pleasant is not a major problem for me. What was a major problem however was that he very forcefully mansplained his political opinions to me (I did not ask for his political opinions about anything). He seemed to feel quite comfortable expressing numerous anti-LGBTQ opinions -and debating me about them when I simply told him that I did not share his opinions. The worst part was he should have taken particular care to keep his bigotted opinions to himself as he walked right past my pride flag that was flown from my front porch - he even mentioned that he had seen it. I personally don’t care if someone wants to be a homophobic bigot but if they are going to come into my home and try to sell me an expensive item maybe they should think about keeping their mouth shut about their politics. (Probably a good rule of thumb for a salesman entering ANYONE’s home) I informed the the main office and they sent a note indicating that they would look into the matter. Ok. Good. But that doesn’t really make me feel much better about having that guy in my house. Oh. And their response did not include an apology. Just sayin’

This company - Mark Evans - sold my father a chair lift in Oct of 2023. It goes from the main floor of his home to his basement, which he does not need access to. He has been in poor health and has had limited mobility for several years. I spoke with the sales rep on the phone when he was pitching this stair lift to my father and told him that my dad does not need to access his basement. He still sold him the chair lift for $8,500 and financed it for 15 years at 8%. My dad has used that chair lift maybe 3 times. I believe there are people that need these products, but I would hope that any salesperson with integrity can distinguish between those who need it and those who will not benefit from it. Not only did my dad not need it, it was dangerous for him to go to the basement. Now my father is in hospice and won't be going home. And we are expected to pay $7,300 for his remaining balance. $2,800 per use, plus interest. That's predatory.

The person I dealt with,Mark,was very helpful and informative.The stair lift was installed in a timely manor and all my questions were answered.I would recommend this company to anyone who needed this and the price was reasonable.

Great. Looks good!

Installation went okay, after completion slipped in shower, they added strips so wouldn't happen again, well strips started coming up, had man come after repeat calls, laid few more strips, they are coming up and I am still afraid I am going to fall, they said maybe another floor for shower, but I guess they decided to go the cheaper route and put strips down, also didn't get shower head I wanted so had to purchase one myself, fell I got ripped off, expensive lesson to learn

took longer than i thought

We had a very good experience with our installer and the job they did was very nice. The walk-in shower is very nice

The actual installation was great by the installer and the chairlift works wonderfully well. But... The person who sold it to me quoted a price that was unbelievably High for what I got. When the installer came out he said that is not what I should be having. It needed to be something else and he installed the right product for me. And I cannot get in touch with the financing to get the correct price down. They will not call me back and they are trying to get more money then the product is worth. So the salesman upsold me and I'm not very happy about it. So it'd be nice if somebody called me back!