ob
Trying to get a service technician to look at a problem is difficult. I called 5 times just to finally have contact with the customer service group. This is totally a installation problem. There appears to be bolts that were not torqued correctly. Other than that my wife loves the unit.
November 20, 2024 · Verified
William M
From the initial call from your agent, through the site survey and estimate, I was impressed with the courtesy extended to me. No pressure at anytime. Then, when it was installation time, the contracted installer, Jordan, was efficient, informative and friendly. We chatted the entire time he worked. The installation was exacting, and he cleaned up his excess packing material. It was an overall pleasant experience. And the stairlift works very well.
November 16, 2024 · Verified
Randell
Took numerous calls when chair was inoperative . Service wasn’t restored for two weeks. The battery was bad after only being installed for four months! I can not recommend this company!!!!!!!!
November 15, 2024 · Verified
custome
Service was very efficient and done well
November 9, 2024 · Verified
custome
Only stated using lift on September 20 and has been down twice first time 4 or 5 days this time it has been down since a week ago Saturday. We got this because my 19 year old grandson became a double amputee. Not happy at all would like it taken out. Would not recommend.
November 5, 2024 · Verified
Randy
Good product, on expensive side. Service response needs improvement. Had a problem with chair hitting wall and it took 6 calls to get them to come out and adjust it. Works great now.
November 5, 2024 · Verified
Sandra C
Everyone was so kind. Nick the salesman was great and put up with my indecisions. Ray the installer was very nice and helpful with instructions for use.
November 4, 2024 · Verified
Robert J
great salesman and installer
November 3, 2024 · Verified
Randell
Chair is not working no one responded in a timely manner
November 1, 2024 · Verified
Connie
Everyone I dealt with was awesome.
October 29, 2024 · Verified