Momentum Solar

Absolutely horrible experience. Took me more than 5 months from my initial contract signing to getting the solar panel up and running. Numerous delays, lack of transparency and accountability from their project management team. Had to take matters into in my own hands regarding getting the work permit. For almost 3 months, I received emails stating the solar work permits are still pending, I called and sought if they had any expeditors, clearly they didn't know what an expeditor does, completely clueless. I decided to call the city and explain to them the situation and received the permits within 2-3 days after. Secondly, after the install of the panels, no one from their team decided to follow up on closing out the permit, once again, I called the city, scheduled an inspection for the panels myself and then sent momentum the certificate of approval from the city for the utility company to utilize the net meter. From upper management down, extremely disappointed after hearing a lot of good things but that clearly wasn't the case. Not to mention, I decided to upgrade my electrical panel and they stated the electrical techs and solar techs would arrive and install everything on the same day, of course that morning of the electrical techs cancelled and we had to reschedule for a date 3 weeks later, hence causing more delays. Although the only positive was that the solar tech and electrical techs were extremely professional and knowledgeable during the install process. Overall, I would definitely not recommend them, I would advise to do very extensive research before choosing a solar panel provider.

Wow, From start to finish this company has been very good to me . It started with our salesperson (Rob Dunphey ), he was a professional, knowledgeable, and He had such personality. Each step in the process went smoothly. We just had our install and are ready to get up and running. The roof was done and panels installed. We are ready to start collecting energy. Momentum Solar you did very good work ,may your company go higher . Thank you for being a reputable solar company ☺☺

These people have continued to call day and night to get me to sign up to their service. The first rep refused to “talk numbers” and everything after that has been borderline harassment. I’m talking 3-4 calls a day from different area codes for the last 2 weeks, early in the morning and late at night. Why would I use your business if your tactics are to dodge questions about details and play telemarketer? We’re talking to your competitors for a reason. Stop calling me.

My wife and I are extremely unhappy with momentum solar. It’s a shame because everything went great with our installation until it came time for inspection. We failed the first inspection because of one signal screw. It happens. They could only schedule the next apt a month later, sure ok. No one came to fix the screw which is on the outside of the house so they could have come any time. Next inspection comes, surprise! Failed again. So now wait another month, we should have been activated in April and now it’s June that we finally do get activated. According to the company it takes 2 months for a “normal bill”. So because of incompetence we’re paying 4 extra months of high electric bills, 2 of which are within the hottest summer in a long time. When I asked for just a $200 credit for 2 months of our solar lease they responded with “we don’t credit for failed inspections” even though it was entirely Their fault. In the end I wish I did way more research. I hope this helps other people avoid this company.

I have been a customer of Momentum Solar for the past three years, and I have been an early adopter in my development. After that, at least 15 homes went solar. By and large, my experience was good until now. but the gateway issue started in the second week of March and after trying to fix it myself, I raised the issue to momentum. They sent the technician after 3 weeks to diagnose, and the gateway was fixed after 3 weeks from that. All this time, I was told that the production would be happening, and the issue was only reporting it. Finally, the gateway and the micro inverters started reporting on June 17th and it is being reported. But from March second week to June second week - three months of production data is still missing. I called customer service again two weeks ago and was told to wait for some more time. Today, I called again and spoke to one Mr. Diego (he wouldn't even give his last name to me). He told me they don't have that data and they cannot do anything about it. Then why did they mislead me that the production data will be reported once the gateway starts functioning again? He didn't have the answer, and he was not ready to even understand my issue. He kept on saying the same thing, and he was not even ready to raise a ticket. Here, I have just lost close to $700 for no fault of mine, and he couldn't care less. It is one thing I can afford, but why should I? How many assurances were given during the sales process about the turnaround time for repairs, and what is happening now? I told Mr. Diego that if this issue was not solved, I would sue them for damages, and I am prepared to spend a lot more for that. Not so much for $700, but to protect my investment in solar and other gullible customers' too.

Momentum Solar is genuinely unique due to its outstanding customer service. To ensure I was happy with the service, every team member I dealt with went above and beyond. They gave me regular updates on the status of my installation and were always accessible to answer any questions. I heartily urge everyone thinking about solar energy to check out Momentum Solar. Their exceptional customer service, coupled with their experience and professionalism, sets them apart from other companies in the market. I'm grateful to Momentum Solar for making my transition to solar energy a seamless and enjoyable experience.

I had signed up with other Solar company but it went out of business even before work started. I am glad I ran into sales rep in Home Depot. From first visit to installation it took less than 2 months. Everyone was very professional. I am glad because it saved me big bucks in electric bill.

Our panels have not been installed yet, but working with our salesperson was very helpful.

To this point everything went flawlessly, however we are not yet connected with the power company, so we have no way to verify our savings to this point.

Very quick to go from locking in sale to install, post-install support was a bit lacking; was given self-activation instructions but upon questions to the individual who provided the instructions got no follow-up email and had to result to searching around for support.