Colleen N
The salesman was terrific, he gave me a great price, installation went smoothly and was done in 1 day. No worries!
February 12, 2025 · Verified
Steven S
Very good experience on our new shower. Salesman detailed and upfront on all aspects. Installer Ethan was very professional and thorough and had plenty of good tools and nice truck to work with. Appeared very knowledgeable and efficient. No sloppiness as I’ve seen with other companies. It took two days to do the job as my shower is 45 years old and difficult to work on. Ethan was a one man work force and did an excellent job. It was expensive but the result is top grade.
February 12, 2025 · Verified
Dennis W
Installers were punctual, worked long hours to complete the job in two days, and asked for our input to customize the shower to our needs. Each step was thoroughly explained.
February 12, 2025 · Verified
sonya P
The materials that are used are nice. That gets 5 stars! However the labor isn't great. That gets 2 stars! The caulking is terrible!!! There are swipe marks all over the shower unit including the ceiling. I have spent hours trying to remove it. I only have a small spot done. Have no ideal how I'm ever going to get it off the ceiling. One of the seam pieces has a raw edge. Don't know how that will hold up over time with water on it. One side of the floor dips down near the wall, so water stays there unless I mop it up.
February 12, 2025 · Verified
adam E
I am 1000% happy with the product. I love my shower. But the reason I gave this a 4 star and not 5, s I am unhappy with the sales team. After dealing with everyone in Charlotte, I feel like I got whatever answers I was given by the salesman to make the sale but when it comes down to the actual install team, not everything matched up. They still gave me a beautiful shower and went over everything with me in detail. But next time I deal with a salesman, i will have to do my homework first as to not get fooled again.
February 12, 2025 · Verified
Michael C
I wish I could get my shower install scheduled. There seems to be an issue with Premier Home Pros license in Michigan preventing them from getting the required plumbing and building permits. They sent an installation crew on 12/19/24 without the permits. Multiple promises of return communication from Premier Home Pros were never fulfilled. Nearly 6 months later still crickets. At this point they can just return my deposit. BTW ALWAYS require permits when people do construction in your home to ensure they are licensed contractors.
February 12, 2025 · Verified
Matthew
They were very professional and straightforward. They didn’t change the cost or find hidden fees. I love my new shower and would recommend them in the future.
February 5, 2025 · Verified
Dexter S
The gentlemen that did the installation were very professional and worked from 11:00 am to 4:30 pm without taking a break.
February 5, 2025 · Verified
Edward Y
Ryan was our installer and we couldn’t be happier with his professionalism and attention to detail. We went over the whole project (new shower install) and Ryan made sure that everything I discussed in my sales meeting was getting done during the install. When the project was completed, he took the time to go over what he did and how to work the new faucets and shower head. We would definitely recommend Ryan and Premier Home Pros to our friends and family.
February 5, 2025 · Verified
Susa
Very detail oriented , fair pricing and knowledgeable sales person
February 5, 2025 · Verified