Lena D
I had a wonderful experience with Stive and Brooke, They were very professional, helpful, patient, and made the entire process easy and comfortable. They took the time to answer all of my questions and made sure I understood everything before moving forward.
I truly appreciate their excellent customer service and support throughout the entire experience.
Lena
August 8, 2026 · Verified
Mackenzie
8/4/26 update: have left several messages over the past month 2 more since your company has replied and still haven’t spoken to anyone.
I would not recommend Premier Home Pros based on my experience.
My bathroom remodel began, and I have been unable to use my bathroom since May 2nd because the work has still not been completed.
Here is what has happened:
• My toilet was never properly installed because pieces were lost during installation. It continues to leak and is still unusable.
• The shower looks poorly done, with visible seams and missing waterproofing in multiple areas.
• Two tile pieces were removed and never put back.
• I paid for a shower shelf as part of the package I selected, and it has still never been installed.
• My repair appointments were canceled three separate times after I had already scheduled my day around them.
• When someone finally came out, the toilet still leaked, and they had to remeasure the shower because it needed to be redone.
• Months later, in July, another crew arrived with the wrong-sized shower panels, so they were unable to complete any repairs.
• I have been requesting a call from a manager for over a month, and despite multiple requests, no one has contacted me.
On top of all of this, I felt pressured during the sales process. The initial quote was over $21,000, and after negotiating, the price dropped to around $11,500. That made me question the pricing from the beginning. My advice is to shop around, get multiple quotes, and never feel pressured to accept the first offer.
This has been one of the biggest home improvement regrets I’ve had. After nearly three months without a functional bathroom, countless delays, poor workmanship, and almost no communication from management, I have completely lost confidence in this company. I wish I had taken more time to compare other contractors before choosing Premier Home Pros.
August 4, 2026 · Verified
Shellyann H
From the very first meeting, Steven and Austin at Premier Home pro made this experience absolutely amazing. They took the time to listen to exactly what I wanted, answered every question with patience, and never made me feel rushed or pressured.
Their professionalism, honesty, and attention to detail gave me complete confidence from start to finish. They truly care about their customers and go above and beyond to make sure you’re comfortable with every decision.
I’m so grateful for the kindness they showed my family. It felt like more than just doing business—it felt like being welcomed into the Premier Home Flooring family. I truly feel blessed to have chosen them and am excited to see the finished results.
If you’re looking for a company that values integrity, exceptional customer service, and genuinely puts your needs first, I highly recommend Premier Home Flooring. Thank you, Steven and Austin, for making this such a wonderful experience!
July 11, 2026 · Verified
Desiree E
I can say that the consultant was respectful of my time and product needs. He was also very professional. After telling me about his company’s history and process I asked him to cut to the price because I had a budget in mind and wanted to know if he could meet that budget. After cost, discounts and other considerations I actually went above my anticipated budget based upon product quality and added home value. I have no regrets.
June 26, 2026 · Verified
Cynthia M
Daniel, our sales rep, was amazing! He explained everything well and was not pushy. The price for our floor install was maybe higher than most but we were sold on details that the company promised. Our installers were kind and did a good job. It stops after that! Enough material was not ordered so our floor install that started on Monday could not be finished until Thursday when we had family coming in from out of town. Needless to say it was stressful because we needed to clean the dust from floors being installed and move back furniture. Calling Premier Home Pros to talk to key players proved to be disappointing. I won’t mention names, but the gentleman was not emphatic, did not apologize or offer any response or resolution to the stress we experienced those days trying to prepare for our family. Matter of fact, I sent an email on asking recommendations on how to care for our new floors because none was given and no response. Although the floors look nice, we are leery about recommending this company, because of the lack of customer care we felt. It appeared our money was cared about and not us as customers.
June 25, 2026 · Verified
Dorene P
My salesman Elias was fantastic !! explained everything to a T didn’t leave any stones unturned he went through the whole process to make sure I understood everything about the Flooring I was purchasing and why it was a better route to choose in the long run …… it was a little more expensive but all and all the best choice for my home!! Besides the fact that he is a great salesman he was just a really nice guy.!! Very friendly and very knowledgeable about the product he recommends and his company . Tomorrow is the big day !! No more carpet for us !!! Thanks for everything I also want to add how much I appreciated not being rushed or pressured into making a decision !! It was very nice to have a conversation with Elias and not feel like I was being rushed or pushed into a decision , Especially with the way prices on everything have changed so much in the last few years, it was a huge relief that I had a little bit of time to chat with him and make sure that financially I was making the best decision .
At one point Elias Thanked me for being ‘nice ‘ well I want to do the same!
Thanks!
Dorene P
May 26, 2026 · Verified
Jupiter H
Tony came out today to give me a quote to remodel my walk in shower - he told me I probably wouldn’t feel the need to get other estimates after he told me about his company and product, and he was absolutely right. He is so knowledgeable and friendly, answered every question and was honest if he wasn’t sure of the answer. My grandmother and I feel confident in our choice and are looking forward to our installation date.
March 7, 2026 · Verified
Monique
Elias, the sales representative from Premier Home Pros was very courteous, knowledgeable and professional. He took the time to answer any questions we had regarding the company, their products and their lifetime warranty. Elias assisted us with some great ideas for our small walk-in shower project. The cost was less then we had imagined.
February 26, 2026 · Verified
Darrell T
Your installers were very skilled!
The installers were personable,knowledgeable, professional and skilled! The shower look great and we are very pleased❤️!
February 17, 2026 · Verified
TJ R
Josh was excellent. He worked hard to ensure everything was right. There were a few logistical issues but nothing to do with Josh. He's a good contractor.
February 16, 2026 · Verified
