Tundraland Home Improvements

We've had 2(3?) issues with the same window and both times we've needed to contact them no one answers the phones, multiple messages need to be left because no one calls back and we end up having to be the pain in the butt customers I never want to be just to get assistance. Their customer service has been awful. In fact the one time we did get someone to come out and help with a window issue, I can't say it was the kindest experience I ever had. The employee made it clear this wasn't usually his job and was coming on what should be his time off, rushed through the issue and made me feel like a nuisance despite the issue being a necessary fix to be able to close the window. At the current moment one of my windows has water between the panes and is rusting out. It's less than 10 years old! I've called and left 4 messages. Finally called under the guise of needing an estimate to be told they no longer do windows. Told the agent that I have a warranty and regardless they need to honor that contract, she then gave me a phone number to contact which turned out to be fur Aurora Baycare. When I called back yet again to notify her of this she said that we were on a Do Not Call list per our request some years ago and that's why no one will call us back. I pointed out that DNC lists don't mean you can't call your customers back after they leave messages about needing service, but instead means to stop cold calling to sell me things that I absolutely will not buy given the terrible service I've received, and she argued that no matter what they will not call anyone if they ever requested a DNC. So she once again said she was sending in a message to the exact service dept that has still yet to call me back. Spent nearly $10k on windows with a lifetime warranty to not even get 10 years of coverage.
Warranty sounds great initially but I wouldn't choose this company for it. Stay far away for all products and services because at any time they'll just ignore you.

I have been trying to reach someone about my walk in shower. I have left numerous messages about repairs and I have yet to even get a call back. I’m regretting my decision with my purchase. I was motivated by the fact it was presented at Costco my next step is to reach out to them as well. Not only did we do one bathroom but went ahead and had 2 bathrooms done. I’ve been having issues with my walk in shower. Where the separation was made and having water going into the crevices and most likely having some form of water damage. I’m at my whits end because what I am paying for lacks the lifetime warranty I was told I had. Very disappointed

Jesse Ramsey from Tundraland came and put in our new walk in shower. He was AWESOME. So professional and personal. I was so impressed with his workmanship and would recommend Tundraland and Jesse Ramsey to everyone. Thank you for a wonderful experience.

I hired them for a new shower. The ceramic shower floor has no grip & is very slippery. They installed a vertical column pipe with a hand-held shower head below a built-in large rain shower head.

The rain head was tightened by hand & has a small amount of plumber's tape, and water wont flow up to it regardless of how the diverter valve is turned. They are not interested in fulfilling their 'lifetime warranty' so will hire a plumber who has a better reputation.

This is our second time working with Tundraland. First shower was done 8 years ago, so decided to go with them again. Bruce, our sales rep, was very helpful and listened well to our needs. Chris, our installer, was on time, worked hard, and cleaned up great. Very happy that we went with Tundraland again.

Brandon did a wonderful job installing our new custom shower. He arrived on time, stuck to business, and made sure grab bars shelves and shower heads were installed to custom fit our needs. Brandon completed the job in a day as advertised. Would recommend Tundraland to anyone, and would recommend Brandon as the installer. He is kind and trustworthy to do the job and do it well. Thanks Brandon for a job well done!!!

Clair came out today and was extremely helpful today. She was very knowledgeable in the products she was selling. Very friendly and personal.
We booked for a install with this company that day. We look forward to working with this company and cannot wait for our finished product.

So I am changing my review. Tundraland has now claimed I broke my shower both times they installed it incorrectly. I contacted the parent company because our shower is still a problem. And the parent company informed me that Tundraland insists I broke the shower both times and they kindly repaired it to be nice. The first install was the shower I selected, the floor was a little dipped. I called Tundraland the tech came out, blew me off and cleaned my shower. The pan cracked later that year. I called Tundraland. The worker sent out said there was no subflooring put beneath the shower pan that's why it cracked. And leaked into my woodwork and basement. It was replaced with a subpar product. The worker was rushing to leave when I got home and their were tools dropping everywhere. I noticed a crack the same day and called. It was eventually replaced. Nothing was said, but it was a rushed job, tools were left behind, the worker left us the strip to stop pan drips and the caulk to put it on ourselves? And left us to put up the curtain rod. I didn't get a discount for the parts I installed myself and I am not an employee so I should not have been expected to finish any work. I think these people should not be trusted with your home. They lie and they are comfortable with it. Tundraland I don't appreciate being blamed for your carelessness it's called accountability, work on that.

Poor communication mixed with poor salesmanship. The initial job that was sold to us was and what was delivered was not the same. Since then we are still waiting on delivery of the promised, contracted tub (Install was August). We have since then been told that the promised tub cannot fit the dimensions measured by the sales rep. We have elevated the problem to middle management and the install manager can't even get answers on what the company is going to do about it from his boss! I feel bad for Costco of Pleasant Prairie since it is their place of business that Tundraland is advertising out of. Have filed with BBB and Wisconsin DATCP.

Representatives from this company were vendors at Cranfeast in Warems Wi. One of the employees was drunk during show and was passed out on lawn during show hours. Very unprofessional. Not someone I would want representing myself or working with on my home improvement.