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Home Warranty

Choice Home Warranty Review 2024

Modernize Rating: 4.5/5

Average Cost: $45 - $65

Choice Home Warranty offers homeowners comprehensive protection against unexpected repair costs, with plan prices ranging from $45 to $65 per month and service call fees between $60 to $85. Covering major home systems and appliances, including optional add-ons like pools and septic systems, CHW distinguishes itself through flexible coverage options and a commitment to customer satisfaction.

The Modernize Mission

Modernize maintains homeowner-first editorial integrity, meaning we accept no commissions and no partner links for this review. Our reviews are thoroughly fact-checked by our home improvement experts. Ratings are determined by a sophisticated algorithm to rate brands, including analyses of products, materials, quality, costs, sizes, durability, energy efficiency, and warranties.

Choice Home Warranty Review

In the ever-evolving landscape of home warranties, Choice Home Warranty (CHW) is a company that stands out as a beacon for homeowners seeking peace of mind. Since its inception, CHW has carved a niche for itself in the market by offering comprehensive coverage plans, transparent pricing, and a straightforward claims process. This review delves deep into what CHW offers, including pricing and plans, comparing its services against industry benchmarks to provide homeowners with the information needed to make an informed decision.

Choice Home Warranty Coverage Plans

Choice Home Warranty offers two primary plans: the Basic Plan and the Total Plan. The Basic Plan covers essential home systems and appliances, including electrical systems, plumbing systems, ovens/ranges, dishwashers, built-in microwaves, and garbage disposals, among others.

For homeowners seeking more exhaustive coverage, the Total Plan includes all the Basic Plan offerings, plus air conditioning, refrigerators, clothes washers, and dryers.

Notably, CHW provides optional coverage for items not typically included in standard plans, such as pools and spas, well pumps, sump pumps, central vacuums, and septic systems. This flexibility allows homeowners to tailor coverage to their specific needs.

Does Choice Home Warranty Cover Appliances?

Choice Home Warranty covers home appliances, but which appliances are included depends on which plan you select. Here are the lists of appliances covered under each of the two plans offered by Choice Home Warranty:

Basic Plan Appliance Coverage

The Basic Plan includes coverage for the following appliances:

  • Oven/Ranges/Stoves
  • Cooktops
  • Dishwashers
  • Built-in Microwaves
  • Garbage Disposals
  • Exhaust Fans
  • Ceiling Fans

Total Plan Coverage

The Total Plan includes all the appliances covered in the Basic Plan, plus the following additional appliances:

  • Air Conditioning Systems
  • Refrigerators
  • Clothes Washers
  • Clothes Dryers

Add-on Appliance Coverage

In addition to these plans, Choice Home Warranty offers optional add-ons for coverage of items such as:

  • Pool and Spa equipment
  • Central Vacuum Systems
  • Well Pumps
  • Roof Leaks
  • Sump Pumps
  • Septic Systems and Septic Tank Pumping
  • Second Refrigerator or Stand-alone Freezers

Choice Home Warranty Pricing

Pricing for Choice Home Warranty plans varies based on the size of the home and the specific coverage selected. On average, the Basic Plan ranges from $45 to $55 per month, while the Total Plan costs between $55 and $65 per month. Optional add-ons incur additional fees, typically ranging from $40 to $180 per year, depending on the item.

CHW requires a service call fee for each claim, which is industry-standard. This fee ranges from $60 to $85, depending on the plan’s specifics and the homeowner’s location.

How Much Should a Home Warranty Cost?

Learn what to expect to pay for a home warranty plan monthly and annually

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Pros and Cons of Choice Home Warranty

Choice Home Warranty is celebrated for its broad coverage and customization options, allowing homeowners to protect nearly every major system and appliance, alongside exemplary 24/7 customer service and access to a large network of qualified contractors. However, it faces criticism for exclusions on pre-existing conditions, noticeable rate hikes upon plan renewal, and payout caps that may not fully cover replacement costs, common challenges within the home warranty sector.

White house with black front door

Pros:

  1. Comprehensive Coverage: CHW’s plans are among the most inclusive in the industry, with the Total Plan covering nearly every major home system and appliance.
  2. Flexibility: The option to add coverage for less common items, like pools and septic systems, allows homeowners to customize their plans.
  3. Customer Service: CHW provides 24/7 customer support, ensuring homeowners can file claims at any time.
  4. Network of Professionals: CHW boasts a vast network of licensed and vetted contractors, ensuring quality repair work.

Cons:

  1. Exclusions: As with any home warranty, certain limitations and exclusions apply. CHW’s coverage does not extend to pre-existing conditions or non-standard installations.
  2. Renewal Policy: Some customers experience increases in plan prices upon renewal, a common practice in the industry.
  3. Cap on Payouts: CHW imposes caps on payouts for certain items, which may not always cover the full cost of repair or replacement.

Submitting a Claim

Submitting a claim with CHW is straightforward. Homeowners can either call the 24/7 customer service line or submit a claim online through the customer portal. Once a claim is filed, CHW assigns a local contractor to assess and address the issue. The homeowner pays the predetermined service call fee directly to the contractor.

Comparison with Other Home Warranty Companies

When compared to other home warranty companies, CHW stands out for its comprehensive coverage and customer service. However, its pricing is on par with, if not slightly higher than, some of its competitors. Companies like American Home Shield and First American Home Warranty offer similar plans but differ in pricing structures, service fees, and coverage caps.

What sets CHW apart is its commitment to customer satisfaction and flexibility in plan customization. However, potential customers should be aware of the exclusions and payout caps, common pitfalls across the home warranty industry.

Final Choice Home Warranty Review

Choice Home Warranty offers a compelling option for homeowners seeking to protect their homes from unexpected repair costs. Its comprehensive plans, optional add-ons, and customer-first approach make it a strong contender in the home warranty market. However, as with any service agreement, homeowners should carefully review the terms and conditions, paying close attention to coverage exclusions and payout caps. By doing so, they can ensure that CHW meets their specific needs and expectations, providing peace of mind in the protection of their home.

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