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HVAC Resources

Screening Air Conditioning Contractors by Phone

Learn key tips for screening an AC contractor over the phone to ensure you choose a reliable and skilled professional for your HVAC needs.

Are you doing an HVAC project?

Modernize can pair you with three to four pros in your area, so you can compare options and save time and money.

In recent interviews with Modernize, 90% of homeowners requested a checklist to help them with finding and screening contractors. One of the most important steps of that process is your first phone call with a potential air conditioning contractor, during which you will vet this contractor against the others you’re considering. While finding someone you feel comfortable talking to is significant, it’s not all an abstract exercise. There are some questions you should ask to be sure you’ve covered foundational bases before moving forward. Use the question guide below and adjust it to your own circumstances to ensure you get everything you need from your first phone call with potential contractors.

On your first call, ask each contractor the following questions. Make note of the contractor’s answers, and compare your options later.

Questions to Ask When Screening Contractors by Phone:  

  • How long have you been in business?
  • How much experience do you have with AC repair, replacement, or installation?
  • Will any subcontractors be used during this project?
  • Are you an authorized dealer for the brand you represent?
  • Will your company handle the permits needed for the job?
  • What is your project estimate?
  • Can you provide a list of references?
  • Can you provide proof of insurance for personal liability, worker’s compensation, and property damage coverage?

After this first call, take time to make any additional notes or follow up questions you may have ahead of your next meeting.

Continue to Research Your Potential Contractors

Ahead of selecting the best contractor for your project:

Find the Right Contractor for Your HVAC Project

Whether you’re ready to begin your project now or need some expert advice, our network of contractors are here to help. With a few simple questions, we’ll find the best local professionals for you

  • Visit the website of each contractor you’re considering.
    • Is it updated and professional looking?
  • Explore the customer reviews for each contractor.
    • Are they mostly positive?
  • Consider negative reviews and responses.
    • Did they respond professionally, and were issues resolved in the end?
  • Ask about other projects recently completed and references. 

Be Aware of Warning Signs

Unfortunately, there is a small percentage of contractors who are not honest professionals. The best way to avoid scams is to choose a local, trusted professional and ensure you are screening contractors fully. You can confirm this by checking their physical business address, validating their licensing, industry credentials, and professional associations. You may also want to check that they are registered with the Better Business Bureau.

If something feels off about a contractor or business — go with your gut.

Here are additional warning signs to keep in mind:

  • Avoid contractors who request the entire project cost or large cash deposit up front.
  • Avoid anyone who pressures you to sign a contract immediately.
  • Be wary of any outliers in your quotes. All estimates should be relatively similar unless the unit type is significantly different.

The Modernize Contractor Checklist will help you with screening contractors, so you can rest assured knowing your air conditioning repair or replacement project is in good hands. You can access the interactive checklist by downloading it here.

Find the Right Contractor for Your HVAC Project

Whether you’re ready to begin your project now or need some expert advice, our network of contractors are here to help. With a few simple questions, we’ll find the best local professionals for you