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HVAC

ARS HVAC Review 2025

Modernize Rating: 4/5

Average Cost: $4,000 - $8,000

Here’s an in-depth review of ARS, including its HVAC services, pricing, customer experiences, and how it compares to other providers.

Our Verdict: ARS is a great option for homeowners looking for dependable HVAC installation, repair, and maintenance with 24/7 support and guaranteed workmanship. However, it may not be the best fit for budget-conscious homeowners or those living outside the company’s limited service areas.

The Modernize Mission

Modernize maintains homeowner-first editorial integrity, meaning we accept no commissions and no partner links for this review. Our reviews are thoroughly fact-checked by our home improvement experts. Ratings are determined by a sophisticated algorithm to rate brands, including analyses of products, materials, quality, costs, sizes, durability, energy efficiency, and warranties.

Overview of ARS

This ARS review focuses on the company’s HVAC services. Founded in 1995, American Residential Services (ARS) began as a merger between ServiceMaster, Rescue Rooter, and ARS itself. Since then, it has grown into a trusted name for both plumbing and HVAC services.

Headquartered in Memphis, Tennessee, ARS operates in 24 states across the U.S., offering homeowners and business owners expert HVAC installation, repair, and maintenance services. In addition to HVAC, ARS provides plumbing services under the Rescue Rooter brand.

ARS HVAC Facts
Best ForInstallation CostsStandout FeatureWarranty
Homeowners needing reliable HVAC installation and emergency services$4,000 to $8,00024/7 availability and 1-year service guaranteeUp to 1-year service guarantee with full refunds available

Why We Love ARS

At Modernize, we appreciate ARS for its commitment to customer service and reliability. The company’s 24/7 availability and extensive technician screening process make it a dependable choice for HVAC services, especially in emergency situations. We also appreciate the company’s 1-year workmanship guarantee and community support efforts through its ARS Cares program.

ARS isn’t just another HVAC service provider — it delivers peace of mind with its background-checked technicians and willingness to stand behind their work.

Pros and Cons of ARS

Before deciding on ARS for your HVAC needs, it’s important to weigh the benefits and drawbacks of working with the company.

ARS Pros

  • Expert Technicians: ARS employs highly trained and certified technicians who are background checked and drug screened. This added measure provides peace of mind for customers welcoming the techs into their homes.
  • 24/7 Availability: ARS offers around-the-clock services and has seven-day availability. They also offer quick response time for high priority calls and emergencies.
  • Guaranteed Quality: ARS services are guaranteed for up to a year and include full refunds. The company also offers financing and payment plans for its services.

ARS Cons

  • Higher Costs: ARS’s services can be on the pricier side compared to local competitors, which could be a concern for some customers. The company also charges for its estimates unlike many other companies.
  • Poor Reviews: Some customers have reported mixed experiences, with occasional issues related to service quality and follow-up, specifically citing delays with callbacks and scheduling of appointments.
  • Limited Locations: While ARS has locations in 24 states, the company is not available everywhere, meaning not all would-be customers will be able to take advantage of their services.

What ARS Offers

ARS provides a wide variety of HVAC and related services designed to help homeowners maintain comfortable, functional living spaces. While this review focuses on HVAC, the company also offers comprehensive plumbing solutions under its Rescue Rooter brand.

Core HVAC Services

  • Installation: ARS installs new HVAC systems, including heating and air conditioning systems.
  • Repair: The company offers emergency and routine repairs for all major HVAC brands and systems.
  • Maintenance: Scheduled maintenance services help prevent breakdowns and extend system lifespans.

Systems and Services Covered

Plumbing Services

  • Drain Cleaning: ARS clears clogged or slow drains using professional-grade tools.
  • Pipe Repair & Replacement: Whether due to age or damage, ARS replaces and repairs water and sewer pipes.
  • Water Heater Services: The company installs, repairs, and maintains both traditional tank and tankless water heaters.
  • Leak Detection: ARS uses advanced technology to detect and fix hidden leaks in plumbing systems.
  • Fixture Installation: Services include installing toilets, faucets, sinks, and garbage disposals to improve home plumbing efficiency.

Top Services from ARS

While ARS does not manufacture HVAC equipment, it provides several highly sought-after services that stand out:

HVAC Installation

  • What it Includes: Full system installs, thermostat setup, and ductwork adjustments.
  • Cost: $4,000 to $8,000+ depending on system type and home size.
  • Why It Stands Out: Custom solutions tailored to home layout and climate region.

An HVAC professional repairing an Hvac system

Emergency Repairs

  • What it Includes: 24/7 response for AC or heating breakdowns.
  • Cost: $300 to $1,200+
  • Why It Stands Out: Fast response, especially in extreme weather.

Dirty AC coils

Preventative Maintenance

  • What it Includes: Routine check-ups, tune-ups, and part replacements.
  • Cost: $150 to $500 per visit or maintenance plan.
  • Why It Stands Out: Helps extend system life and lower emergency repair risk.

Customer Reviews and Ratings

ARS has received a wide range of customer reviews across platforms like the Better Business Bureau, Trustpilot, and Google. While many customers cite prompt service, friendly technicians, and effective repairs, others mention inconsistent follow-up or high service costs. Complaints often stem from regional franchise performance rather than the brand as a whole.

Overall, ARS maintains a BBB A+ rating and earns generally positive reviews for its reliability and service guarantees.

[My tech] and his crew did a great job getting my HVAC unit up and running in these extreme temps. Work was quick and he explained everything while working on getting things done. Kind and courteous and professional. 5 stars!” — Verified Reviewer

[My techs] were very respectful and highly educated on what they were doing. They explained to me very well what was going to be done and got the job done in such a short time. I got a brand new indoor and outdoor unit with a new heater and furnace too. They had to remove all the stuff I had it was old and outdated but these guys were confident fixing all the issues they saw! I highly recommended ARS / Rescue Rooter. Employees like that always make sure the job is done right and the customer is satisfied and well informed.” — Modernize Reviewer

How Much Do ARS Services Cost?

The cost for HVAC services from ARS will vary depending on several factors, but typically ranges between $150 to $8,000 for the average customer. Our ARS HVAC review notes that low-end costs are typically for maintenance of various systems, while high-end price tags are reserved for major repairs or replacements of systems. 

Average Cost Range

ARS Average Cost Range
Service TypeTypical Cost
Routine Maintenance$150 to $500
Minor Repairs$300 to $1,200
Full System Installation$4,000 to $8,000+

ARS HVAC Service Cost Estimates by State

ARS HVAC Service Cost Estimates by State
StateInstallationRepairEmergency ServiceComplex Project
California$5,000 to $12,000$300 to $1,200$600 to $2,400$15,000 to $18,000
Washington$5,000 to $11,000$300 to $1,100$600 to $2,200$17,000 to $18,000
Illinois$4,500 to $10,000$250 to $1,000$500 to $2,000$15,000 to $17,000
Indiana$4,000 to $9,500$250 to $950$500 to $1,900$15,000 to $19,000
Massachusetts$5,500 to $12,500$350 to $1,300$700 to $2,600$15,000 to $19,000
New Jersey$5,000 to $11,500$300 to $1,200$600 to $2,400$12,000 to $16,000
Texas$4,000 to $9,000$250 to $900$500 to $1,800$13,000 to $17,000
North Carolina$4,500 to $10,000$250 to $1,000$500 to $2,000$15,000 to $19,000
  • Installation: Costs for new HVAC system installations, including equipment and labor.
  • Repair: Typical costs for standard HVAC repairs.
  • Emergency Service: Estimated costs for emergency HVAC services, which may include after-hours or weekend rates.
  • Complex Project Average: Average costs for complex projects, such as full system replacements or installations requiring extensive ductwork.
These estimates are based on general industry data and may vary depending on specific circumstances. For precise pricing, it’s recommended to contact ARS directly or consult with local HVAC professionals.

Factors Influencing Cost

  • Service Type: Larger installs or major repairs cost more than standard maintenance.
  • System Size & Complexity: Larger or more complex systems require more labor and materials.
  • Geographic Location: Prices can vary depending on regional labor rates and material costs.
  • Emergency Services: Rush or after-hours services often cost more.

Financing Options

ARS offers financing and flexible payment plans to eligible customers. Specific terms may vary by location and project size.

HVAC Replacement Cost Calculator

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How ARS Compares to Other Providers

ARS holds its own in a competitive market by offering a wide range of services and strong guarantees. However, it doesn’t manufacture its own HVAC units, unlike competitors such as Carrier and Trane. Its biggest differentiators are 24/7 availability and highly vetted technicians.

ARS HVAC vs Competitors
WarrantyFree Estimates
LocationBBB RatingAvailability
ARS1-year laborNo24 statesA+24/7
Trane5 to 10 yearsYesNationwideA+24/7
Carrier10-year parts only or 5-year parts and 3-year labor combinedYesNationwideA+24/7
One Hour Heating & Air Conditioning2 yearsNo36 statesA+24/7

Frequently Asked Questions About ARS

Wondering what to expect when working with ARS? Here are answers to common questions.

What does the initial ARS service call or estimate cost?

Some franchises may offer may offer free, no-obligation estimates, but ARS typically charges a fee for service calls and estimates, which is unlike many other HVAC companies. The exact cost may vary by location and service type, so it’s important to request pricing details in advance.

Does ARS offer financing options for new HVAC systems?

Yes, ARS offers financing and flexible payment plans for new HVAC installations. Terms vary depending on location and credit approval. Customers are encouraged to speak with a local ARS representative to understand the available options.

What is included in a tune-up or maintenance service from ARS?

A standard HVAC tune-up from ARS typically includes a full system inspection, cleaning of key components, checking refrigerant levels, testing thermostat function, and tightening electrical connections. Maintenance services are designed to catch issues early and improve system performance.

What brands of HVAC equipment does ARS install and service?

ARS services all major HVAC brands, including Carrier, Trane, Lennox, Rheem, and Goodman, among others. While they do not manufacture HVAC systems themselves, they work with industry-trusted brands for installations and replacements.

What is the ARS warranty policy?

ARS offers a one-year workmanship guarantee on all services. If customers are unsatisfied, ARS pledges to address the issue, and if necessary, remove installed equipment and issue a full refund. Additional manufacturer warranties may also apply to new equipment.

What is the ARS process for assessing my home’s needs?

ARS technicians begin with a thorough in-home consultation to evaluate your system, home layout, and personal comfort needs. Based on these findings, they provide a customized recommendation for repair, maintenance, or installation.

What is the ARS service guarantee?

ARS stands behind its work with its Exceptional Service Guarantee. This includes satisfaction-backed service for up to a year, a commitment to resolving any issues promptly, and a willingness to refund the cost or remove equipment if expectations are not met.

Final Verdict: Should You Choose ARS?

ARS is a reputable HVAC services provider known for its around-the-clock availability, vetted technicians, and strong service guarantees. It’s a great option for homeowners who want a reliable, nationwide partner for heating and cooling needs.

However, its higher pricing and limited geographic availability may not work for every homeowner. If you prioritize peace of mind and expert service over cost savings, ARS could be the right fit for you.

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