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HVAC

ARS Rescue Rooter Review 2024

Modernize Rating: 4.5/5

Average Cost: $100 - $800

ARS Rescue Rooter provides HVAC and plumbing services across 24 states, with most services costing between $100 and $800. Known for quick emergency responses and a one-year service guarantee, the company maintains high customer satisfaction and an A+ BBB rating despite being pricier than some competitors.

The Modernize Mission

Modernize maintains homeowner-first editorial integrity, meaning we accept no commissions and no partner links for this review. Our reviews are thoroughly fact-checked by our home improvement experts. Ratings are determined by a sophisticated algorithm to rate brands, including analyses of products, materials, quality, costs, sizes, durability, energy efficiency, and warranties.

ARS Rescue Rooter is a national heating and cooling company that also specializes in plumbing services. In business since 1975, the company originally operated as a California-based plumbing company called Rescue Rooter. Years later, in the late 1990s, ServiceMaster acquired Rescue Rooter and American Residential Services (ARS). Over time, the company began adding onto its services and continued to acquire businesses across the country until the current suite of offerings was reached. Our ARS review explores all the history and offerings of this long-standing company.

Today, ARS Rescue Rooter specializes in both residential and commercial services and is known as a leading provider of HVAC installation and repairs as well as plumbing repairs. The company’s headquarters are now in Memphis, Tennessee.

With locations in 24 states, ARS Rescue Rooter has become a one-stop shop for home and business owners looking to install new systems, solve an emergency with their HVAC or plumbing quickly or keep their current systems running smoothly.

ARS Rescue Rooter Logo

ARS Review: Pros and Cons

As with any company, there are pros and cons to ARS Rescue Rooter’s operations and offerings, which will likely factor into your decision about whether or not to hire them. Below, we’ll go over the perks and disadvantages pointed out by customers and in comparison to competitors.

  • Pros

    • Exceptional Availability and Service
    • Financing Options Available
    • Employees Are Background Checked
  • Cons

    • Limited Availability and Higher Pricing
    • Reports of Service Delays
    • Paid Estimates

Pros

  • 7-Day Availability: Available 7 days a week with quick response times in emergencies.
  • Exceptional Service Guarantee: Offers an exceptional service guarantee for up to a year on its work, which includes full refunds.
  • Philanthropic Efforts: The company engages in philanthropic efforts through The ARS Cares Program.
  • Financing Options: The company offers financing and payment plans for its services.
  • Employees Are Background Checked: Only uses employees that have been background checked and drug screened.

Cons

  • Limited Availability: Not available in all states.
  • Higher Pricing: Pricing is more expensive than some competitors.
  • Service Delays: Some customers reported delays with service appointments and callbacks.
  • Paid Estimates: Estimates are not free.

What Services Does ARS Offer?

ARS Rescue Rooter provides a comprehensive range of HVAC, plumbing, and electrical services, along with several additional services to meet diverse home maintenance needs. Here’s a detailed look at what they offer:

Air Conditioning

  • Repair: Quick and reliable fixes for malfunctioning air conditioning units.
  • Replacement: Professional replacement services for outdated or inefficient AC systems.
  • Installation: Expert installation of new air conditioning units to ensure optimal performance.
  • Maintenance: Regular maintenance services to keep your AC running efficiently and prolong its lifespan.
  • Emergency Services: 24/7 emergency services to handle unexpected AC breakdowns.

Heating and Furnace

  • Furnace Repair: Timely repairs for all types of furnaces to restore warmth to your home.
  • Furnace Installation: Professional installation of new furnaces, tailored to your home’s heating needs.
  • Furnace Maintenance: Routine maintenance to ensure your furnace operates safely and efficiently.
  • Heating Emergency Services: Immediate response to heating emergencies to ensure your home remains comfortable.
  • Service to Boilers: Expert repairs and maintenance for boiler systems.
  • Service to Gas Fireplaces: Maintenance and repair services for gas fireplaces to keep them functioning safely.
  • Service to Oil Furnaces: Specialized care for oil furnace systems to maintain reliable heating.

Plumbing

  • Septic Tank Repair and Sump Pump Services: Comprehensive solutions for septic tank issues and sump pump installations and repairs.
  • Kitchen Exhaust: Installation and maintenance of kitchen exhaust systems for improved ventilation.
  • Plumbing Repair: Reliable repairs for leaks, clogs, and other plumbing issues.
  • Plumbing Installation: Professional installation of plumbing fixtures and systems.
  • Plumbing Maintenance: Regular maintenance to keep plumbing systems in top condition.
  • Drain Cleaning: Effective cleaning services to clear clogged drains and prevent future blockages.
  • Sewer and Water Line Services: Repairs and maintenance for sewer and water lines to ensure proper flow and function.
  • Water Heater and Tankless Water Heater Services: Installation, repair, and maintenance of traditional and tankless water heaters.
  • Garbage Disposal Services: Installation and repair of garbage disposal units.
  • Gas Line Repair: Safe and professional repairs for gas lines to prevent leaks and hazards.

Electrical Services

  • Generator Services: Installation and maintenance of home generators to ensure power during outages.
  • Circuit Breakers, Wiring, and Electrical Outlet Services: Expert care for electrical systems, including circuit breakers, wiring, and outlets.
  • Lighting and Ceiling Fan Installation: Professional installation of lighting fixtures and ceiling fans.
  • Generator Services: Comprehensive generator services to maintain backup power systems.

Miscellaneous Services

  • Smart Home Product Installation: Installation of smart home products, including Nest and Google devices, to enhance home automation and efficiency.
  • Duct Cleaning: Thorough cleaning of air ducts to improve indoor air quality and system efficiency.
  • Indoor Air Quality Systems: Installation and maintenance of systems designed to improve the air quality within your home.
  • Attic Insulation and Fans: Installation of attic insulation and fans to improve home energy efficiency and comfort.

By offering such a diverse array of services, ARS Rescue Rooter ensures that homeowners have access to professional, reliable solutions for virtually all their home maintenance and repair needs.

How Much Do ARS Services Cost?

Just as ARS Rescue Rooter offers a wide range of services, their pricing for said services will vary as well. Several factors influence the cost for these services, including the extent of the problem, the methods used to solve them, and your location in the country. In most cases, ARS Rescue Rooter charges for its estimates. This ARS review offers a  comprehensive understanding of their services; read on to see how they handle everything from HVAC repairs to plumbing installations.

Service Costs:

  • General Services: The average customer will pay between $100 and $800 for most services.
  • Hourly Rates: The company also charges by the hour for most jobs, typically ranging from $75 to $150 per hour, depending on the complexity of the task and local labor rates.
  • Estimate Fees: Estimate fees generally range from $50 to $150, which may be credited toward the final service cost if you proceed with the repairs.

By considering these factors, homeowners can better understand the potential costs when hiring ARS Rescue Rooter for HVAC and plumbing services.

Factors Affecting the Cost of ARS Services

A number of factors will affect the cost of your repair/ replacement, maintenance service or emergency fix.

First, the cost will depend on the type of service required and the severity of the problem at hand. More serious problems that require specialized equipment and a time-intensive service call will cost more.

The parts and materials needed for your repairs and installations will also affect the bottom line. The more involved a project, the more parts will likely be required. Similarly, if you’re having a new system replaced, you’ll pay more for a higher-quality AC unit for example.

Finally, the area where you live will greatly impact the local cost of labor and the availability of these parts and materials.

ARS Review: Brand Comparison of Competitors

Compared to its top competitors in the industry, ARS is available in fewer states but offers a decent warranty.

ARS vs Competitors
 ARS Rescue RooterMr. Rooter PlumbingOne Hour Heating & Air Conditioning
Warranty1 YearNo 2 Years
Free EstimatesNoYesNo
Location 24 States44 States and Puerto Rico36 States
BBB RatingA+A+A+
Availability24/724/724/7

Is ARS Rescue Rooter Right for Me?

ARS Rescue Rooter is ideal for customers in their 24-state range in the US who either need ongoing maintenance and regular repairs of their systems or are experiencing an emergency with their HVAC or plumbing system. The company prides itself on its 7-day availability and has options for scheduling calls for service by phone, online and with a chat specialist. They’re also available for around-the-clock emergencies.

As a trusted name in the business, they’re also known for providing written estimates that allow customers to decide whether to proceed with a job while locking in the proposed rate.

While sometimes considered on the expensive side compared to other companies, ARS Rescue Rooter is known to have fair prices and a professional demeanor.

The company is also accredited by the Better Business Bureau, where it has an A+ rating based on customer reviews.

Overall, our comprehensive ARS review shows that the company offers a dependable option for anyone looking for HVAC or plumbing services, given its track record of customer satisfaction and top-notch service.

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